Service

Optimize Product Quality with Pre-Production Consumer Insights

Leverage our Product Experience Center to optimize product quality, reduce returns and gain pre-production consumer insights. Trusted by top retailers and brands.
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To learn how you can get direct feedback in the consumer product segment, contact us today

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Assess whether your product meets retailer and consumer expectations by leveraging the UL Solutions Product Experience Center. This unique service can help reduce returns, recalls and negative perceptions by facilitating real-world consumer engagement prior to full product production. Top retailers are requesting it because of our straightforward methodology designed to improve quality and enable speed to market.

Overview of Product Experience Center

The Product Experience Center, located in Bentonville, Arkansas, is part of a holistic range of services available to suppliers. It provides retailers and brands insights into consumer behaviors, allowing issues to be identified and corrected before full production and distribution. With fast, comprehensive reporting from the Product Experience Center, you can:

  • Leverage one of three support options depending on your needs
  • Understand user feedback based on real-time product assembly and usage experience
  • Gain consumer point of view prior to full production
  • Access deep technical expertise to help identify and address issues that could be costly
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Valuable insights

  • Identify issues early to avoid costly recalls
  • Gain real-world consumer feedback before full production
  • Optimize product usability, assembly and instructions
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Benefits

When you put into action the feedback you receive from the Product Experience center, you can:

Build on your consumer trust with high-quality products

Reduce costly product recalls and returns by fixing issues uncovered

Get a chance to enhance your brand reputation with improved product ratings

Experience the UL Solutions advantage

We are a global leader in safety science and provide a comprehensive range of testing, inspection and certification services designed to enable product innovation and business growth.

We are:

  • The exclusive provider of the Product Experience Center
  • Trusted by top retailers and brands
  • Conveniently located near major retail hubs
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To learn how you can get direct feedback in the consumer product segment, contact us today

Frequently asked questions

The Product Experience Center is a UL Solutions service that provides pre-production consumer insights that can be used to improve product quality and usability.

The center works with a wide range of consumer products, including furniture, electronics and household goods.

The process typically takes 2-4 weeks, depending on the product and testing scope.

The report includes consumer survey results, identified deficiencies and actionable recommendations.

Contact us to schedule a consultation or submit your application form online.

“The feedback allowed for the safety risks and deficiencies to be improved before production started”

Supplier

UL Solutions Retail Center of Excellence in Arkansas, USA

Our new Retail Center of Excellence in Lowell, AR, features an innovative Product Experience Center where you can gain valuable pre-production insights about your products’ performance, assembly, instructions and usability to help you identify issues and optimize real-world product experience.

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