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Pharmacists, healthcare retailers

Health and Wellness Retail

Understand safety, quality assurance, cybersecurity risk management and related solutions for retail and point-of-care pharmacies, drug dispensaries and laboratory equipment manufacturers.

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Safety and compliance testing to support health and wellness retailers

As retailers and point-of-care (POC) pharmacies become more involved in the health and wellness sector, these companies require greater awareness of safety, compliance and cybersecurity testing for over-the-counter (OTC) products, low-risk medical devices and laboratory equipment.

UL offers a comprehensive portfolio of testing and validation services for health and wellness products that can help retailers more effectively manage and predict inventory quality issues. UL testing and certification services also provide retailers with deeper insight into potential risks associated with OTC healthcare products through expert analysis and helps them improve customer satisfaction, reducing rates of product returns and recalls.

Additionally, UL is leverages big data and artificial intelligence platforms to help POC pharmacies and retailers predict product quality issues and to help ensure that their current inventories are safe for patient and consumer use.

Healthcare retailers: concerns and vulnerabilities

Health and wellness retailers have vested interests in customer and patient safety. Increased connectivity between retailer inventory and supply chain systems, devices and equipment has introduced cybersecurity vulnerabilities. In addition, retailers must navigate more complex regulations and safety standards that apply to health and wellness products.

Cybersecurity risk management

UL offers cybersecurity risk management support for retailers to help protect their patient and consumer data. The UL Cybersecurity Assurance Program (UL CAP) for Network Connectable Components of Healthcare and Wellness Systems can be utilized to detect unauthorized access and address other digital vulnerabilities. UL CAP is based on the following standards:

  • UL 2900-1:2017 Software Cybersecurity for Network-Connectable Products, Part 1
  • UL 2900-2-1:2017 Software Cybersecurity for Network-Connectable Products, Part 2-1

Testing for low-risk medical devices, nutraceuticals and dietary supplements

UL offers various services targeting low-risk medical devices and dietary supplements, including quality assurance solutions, regulatory compliance testing and Global Market Access programs. Our team of experts lead the field in developing industry standards and test methods to help retailers establish and strengthen global compliance programs for consumer wellness products. Our testing programs cover areas such as packaging and labels, quality assessments and performance evaluations.

Our quality assurance solutions for dietary supplements include testing the purity and potency of raw ingredients and finished products, independent accredited audits, and quality inspections to help achieve current FDA Good Manufacturing Practice (cGMP) compliance. Our services include:

  • Product specification development
  • Standard operating procedure development and implementation
  • Regulatory label reviews
  • Supplement testing for purity/potency and contaminants
  • Benchmark analysis

As regulatory scrutiny of dietary supplement ingredients increases, retailers can leverage the UL Verification Mark to establish consumer trust in their products. At our laboratories registered with the U.S. Food and Drug Administration (FDA), our experts apply valid and reliable scientific methodologies to assess supplement ingredients and verify manufacturers’ marketing claims. We also employ comprehensive quality test processes to identify the presence of harmful microorganisms. Retailers can communicate clearly on their product labels through the UL Marketing Claim Verification program to give consumers greater peace of mind.

OTC dispensaries

UL services can help retailers and POC pharmacies minimize risks when operating in the OTC drug dispensary market via safety testing for laboratory and dispensary equipment for OTC drugs and products.

Why UL?

  • We operate in more than 100 countries, and our reports and certifications are recognized and accepted around the world.
  • We have helped develop and collaborate on more than 1,600 standards defining safety, security, quality and sustainability requirements.
  • Our Marks appear on more than 22 billion products globally.
  • We have an FDA-recognized consensus Standard, UL 2900-1:2017 Software Cybersecurity for Network-Connectable Products, Part 1 for cybersecurity.
  • We deliver tailored testing solutions using software automation to enhance process efficiency, analyze results and reduce testing cycles.
  • Our Marketing Claim Verification and UL Verification Mark help you gain a business advantage by communicating facts to your buyers and confirming your marketing claims through objective, third-party evaluations.
  • UL 2900-1:2017 Software Cybersecurity for Network-Connectable Products, Part 1
  • UL 2900-2-1:2017 Software Cybersecurity for Network-Connectable Products, Part 2-1


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