As an accredited Certification Body, UL Verification Services, Inc. (UL VS USA) understands the importance of performing its certification activities impartially, including established policies and procedures to manage conflict of interest and ensure objectivity in the certification process. UL Verification Services, Inc. (UL VS USA) does not provide management system consulting.
UL Verification Services, Inc. (UL VS USA) is financially funded by the fees charged to the facilities for the management system, services and processes for which certification is provided. Fees are charged for the initial certification process and for ongoing surveillance.
As a certification and inspection body meeting ISO/IEC 17065 and ISO/IEC 17020 requirements, we cannot participate in the design, manufacture, installation or distribution of the systems, processes and services we certify. Nor can we link our activities to the activities of organizations that provide those systems, processes or services. To find such providers, use an internet search engine and appropriate key words related to design, manufacture, installation or distribution for your specific system, process or service.
Our Complaints and Appeals Procedure is publicly available for review.
View Complaints and Appeals Procedure.