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Accounting, Billing and Invoicing FAQ

Answers to your UL accounting, billing and invoicing questions

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Where do I send my payment?

Payment instructions, including banking details and remittance advice mailbox information, are located on all UL invoices.

  • Check payments:  Please list the invoice numbers being paid on the remittance stub
  • Electronic funds transfers including ACHs, IBANs, wires, online bill payments and credit card payments:  Please send the invoice numbers being paid to the remittance advice mailbox on your invoice
     

It is important to review your invoice to ensure the vendor name and banking details in your A/P system matches the company name and banking details on the invoice to be paid. To obtain W-9 or W-8BEN documents and update your vendor set up, please contact the Customer Experience Center at [email protected] or, for North American customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

How is the amount of the preliminary deposit determined?

This amount is based on your UL credit status and the established project price.

Do I have to pay a preliminary deposit each time I initiate an investigation?

We have programs that allow flexibility in preliminary deposits for returning customers. Contact your sales representative for more information.

How can I get a copy of an invoice?

Send your request to our Customer Experience Center at [email protected] or call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

Invoices for my company are being sent to the wrong person. How do I get this corrected?

Send your request to our Customer Experience Center at [email protected] or call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

How do I confirm receipt of my preliminary deposit?

Contact your sales representative for assistance.

What are the payment terms for UL issued invoices?

Generally, the terms are payable upon receipt unless your company has negotiated other terms commensurate with your credit status.

Why is the new work invoice more than the project price?

This is primarily due to travel expenses, materials/supply charges and/or shipping expenses that can only be determined after the project is completed. These charges were not included as part of the originally quoted price.

How do I get a purchase order number on my invoices?

Contact the Customer Experience Center at [email protected] or, for North American customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Your purchase order number will be entered into the billing instructions for your company so that future invoices will include the purchase order number, handle updates and changes as well.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

How do I obtain a copy of the inspection report?

Register for our myUL client portal at my.ul.com to view inspection reports.

What is an annual fee and what does it cover?

The Annual Fee is billed at the end of each January and covers the costs associated with maintaining client data and other necessary administrative costs related to the services UL provides. This fee also covers costs associated with making sure client product information is available in UL’s online/searchable directories making it easier for buyers and specifiers to identify compliant products and source products.

How can I view my invoices online?

To view my invoices online, please refer to the Portal Instructions.

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