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Accounting, Billing and Invoicing FAQ

Answers to your UL accounting, billing and invoicing questions

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Where do I send my payment?

Payment instructions, including banking details and remittance advice mailbox information, are located on all UL invoices.

  • Check payments:  Please list the invoice numbers being paid on the remittance stub
  • Electronic funds transfers including ACHs, IBANs, wires, online bill payments and credit card payments:  Please send the invoice numbers being paid to the remittance advice mailbox on your invoice
     

It is important to review your invoice to ensure the vendor name and banking details in your A/P system matches the company name and banking details on the invoice to be paid. To obtain W-9 or W-8BEN documents and update your vendor set up, please contact the Customer Experience Center at [email protected] or, for North American customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

How is the amount of the preliminary deposit determined?

This amount is based on your UL credit status and the established project price.

Do I have to pay a preliminary deposit each time I initiate an investigation?

We have programs that allow flexibility in preliminary deposits for returning customers. Contact your sales representative for more information.

How can I get a copy of an invoice?

Send your request to our Customer Experience Center at [email protected] or call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

Why has the tag number on the invoice changed?

To enable greater flexibility, we have taken steps to increase the length of the sample tag number and allow for future expansions. You may notice the tag number on your invoice with a number of zeroes in front, i.e., F000123456, these leading zeroes do not affect your samples but allow us to expand the tag number into the future.

Invoices for my company are being sent to the wrong person. How do I get this corrected?

Send your request to our Customer Experience Center at [email protected] or call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

How do I confirm receipt of my preliminary deposit?

Contact your sales representative for assistance.

What are the payment terms for UL issued invoices?

Generally, the terms are payable upon receipt unless your company has negotiated other terms commensurate with your credit status.

Why is the new work invoice more than the project price?

This is primarily due to travel expenses, materials/supply charges and/or shipping expenses that can only be determined after the project is completed. These charges were not included as part of the originally quoted price.

How do I get a purchase order number on my invoices?

Contact the Customer Experience Center at [email protected] or, for North American customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Your purchase order number will be entered into the billing instructions for your company so that future invoices will include the purchase order number, handle updates and changes as well.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

How do I obtain a copy of the inspection report to support an invoice?

Contact the Customer Experience Center at [email protected] or, for North American customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a customer service professional. Your purchase order number will be entered into the billing instructions for your company so that future invoices will include the purchase order number. Handle updates and changes this way as well.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

What is a graduated annual fee and what does it cover?

This fee, assessed on Jan. 31 each year, covers the cost of maintaining a client’s listing. It covers costs such as:  maintaining UL’s database system for UL Listings, Recognitions and Classifications; mailing pertinent and relevant information for clients on a specific category basis; supporting field and office staff that assist with technical questions; printing company information in our product directories; supplementing Standards development; and other areas. This fee is assessed for each client’s manufacturing location. Multiple and alternate listees are also issues an annual fee invoice to maintain those services.

Why are my inspection fees different at the same factory for different products?

The different charges are based on the complexity of the product and the global average time it takes to perform an inspection for specific product types.

I have received an Annual Fee invoice related to D-Mark, UL-GS, UL-EU or ENEC certificates. How is the price determined?

According to our records, you have active D-Mark, UL-GS, UL-EU or ENEC certificates, issued by UL or issued via UL’s GMA Agency Service. Please refer to the attached letters for information regarding the annual fee price structure.

For further certificate information or a change request, please send an email to [email protected]. For certificate and/or invoice cancellation, please contact us no later than 30 days after the invoice date.

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