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  • Case Study

Competency-Based Training Drives Performance Improvement

Learn how Lupin was able to incorporate competency-based training within their organization to drive training effectiveness and performance improvement.

Pharmaceutical drug inventory

Training competency and performance improved

Facing an evolving regulatory environment and increased focus on performance expectations, Lupin Ltd. recognized the positive impact that training technical competencies could have on their organization. Lupin partnered with UL’s learning team to design, pilot and implement an improved training approach that would meet emerging regulatory expectations. Specifically, the organization moved from a system based on standard operating procedures to one focused on competencies. So they needed a system to organize, deliver and evaluate employee training. 

Following a “demonstration, practice and mastery” approach, employees were certified to work only when they successfully completed a  competency assessment. With properly trained personnel in place, the company achieved increased productivity and recognized quality improvements as well.

“Lupin entered into the era of competency-based training through the UL framework of training. The design was completely of UL and that coupled with Lupin’s execution finesse, made the project a grand success.” 

– Nilanjana Basu, Head, Technical Training

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