March 25, 2020
Update: This article was updated on March 25, 2020, to reflect new information about UL's COVID-19 response.
While the evolving COVID-19 situation has presented new challenges, UL is well prepared to continue to respond with the best interests of our employees, customers and communities at the center of our decision making and processes.
UL remains open for business and committed to serving your needs in this unusual time. Please know that business continuity is a top priority for our team, and we are focused on continuing to provide the services you need.
We continue to make adjustments to our normal operating procedures in order to deliver essential services –while complying with government orders and protecting the health and safety of our employees. As applicable, we have implemented work from home guidance for our team members whose jobs do not require them to be physically present in a UL office and implemented appropriate safety guidelines to team members continuing essential services at UL facilities.
I encourage all of our clients to visit myULTM Portal for up-to-date testing information. Please visit our Follow-Up Services page for the latest information on changes to our Field Engineer inspection programs.
If you have questions or concerns, please reach out to your UL contact, or email us at CustomerAdvocacy@ul.com.
We recognize things will continue to evolve and we will keep adjusting our processes and utilizing digital tools to work on our clients’ behalf. UL remains dedicated to our employees, clients and communities while continuing to work toward our mission of a safer world.
Stay Safe. Stay Healthy.
Jenny Scanlon, President and CEO