Accessibility services for ICT products and services
Inclusive design can create better experiences, enhance usability and broaden market reach. UL Solutions supports businesses in efforts to enhance accessibility by helping them understand applicable requirements and guidelines as well as demonstrating the accuracy of their accessibility‑related marketing claims.
We help you translate complex ICT accessibility requirements into a clear, actionable road map supporting alignment with standards such as WCAG and EN 301 549 early in the development process, so you can build accessibility in from the start.
In addition, your ICT products can be evaluated against relevant accessibility standards to assess how effectively features and functionality meet established requirements.
And to complete your design, we offer a Marketing Claim Verification (MCV) service that provides an independent assessment of accessibility factors, enabling organizations to confidently communicate accessibility features for ICT products and services to the market. We verify both hardware and software accessibility criteria, supporting usability across physical and digital environments. Through independent claim verification, we help reduce redundancies that can slow processes, increase costs, and delay time to market.
ICT Accessibility advisory services
Our advisory services provide information and insights to support business decision‑making related to ICT accessibility.
Expert guidance across the product life cycle for accessible digital experiences:
- Consumer platform accessibility advisory
- Offering insights that make it easier for you to translate complex ICT accessibility requirements into a clear actionable roadmap.
Conformity testing
Our experts perform product testing, resulting in a documented conformity outcome. This includes objective test evidence and clearly identifies any accessibility gaps for requirements including:
- EN 301 549 ICT requirements
- WCAG 2.2 compliance assessment
- Compliance through Voluntary Product Accessibility Template (VPAT)
Marketing Claim Verification
UL Solutions’ Marketing Claim Verification (MCV) service for ICT provides an independent assessment of accessibility factors for technology products and services. We evaluate accessibility claims using a unified, rule‑based framework that incorporates international standards, best practices, usability research, and real user needs.
Through tiered recognition, organizations can clearly communicate verified accessibility features to the market in a credible and objective way.
MCV tiered levels
- Gold – Usability and comfort for users.
- Platinum – Holistic accessibility across user journeys.
- Diamond – Personalization and adaptability for diverse needs.
Why digital accessibility matters
Accessibility is more than a best practice; it is a business consideration that affects usability, market reach, and how products are perceived across global markets. Inclusive design can help create better digital experiences by addressing the needs of diverse users and use contexts.
At the same time, accessibility requirements are complex. Guidelines and standards differ in scope, technical detail, and interpretation, making it challenging for organizations to consistently understand and communicate accessibility‑related claims. Independent evaluation and verification help bring clarity to this landscape, enabling organizations to demonstrate the accuracy of their marketing claims with confidence and credibility.
UL Solutions offers independent expertise and scientific rigor to help organizations make sense of these requirements and communicate accessibility‑related claims with confidence. We can help you understand market needs and communicate the accuracy of your accessibility‑related marketing claims.
