Evolution
One of the biggest lessons from 2020 is that there is strength in unity during a time of rapid evolution. Working with our customers, and in collaboration with regulatory authorities, we helped to expedite critical medical and safety solutions to the market, hospitals, temporary care facilities and retailers around the world. We developed digital solutions, such as remote audits, to reduce risk while conducting business. We remained a trusted constant partner to our customers in a world of continuous change.
Our evolution extended beyond the pandemic, to our core values as humans and a company. We continued to refine the ways we support social justice, equity and environmental issues within UL and our communities. We know the year ahead will create new challenges and new successes. As we work together with our customers to advance safety, security and sustainability in a transformed world, we will continue to foster innovation, drive positive change and empower trust — together.
A message from Jennifer Scanlon
CEO and President of UL Inc.
From the very beginning of the pandemic, UL was on the ground helping our customers. I’m so proud of the way we rapidly refocused our operations to meet the needs of our customers.
2020 timeline
- January-June
![Variety of bright red small appliances]()
Launched small appliance performance testing lab in Research Triangle Park, North Carolina
![Celebrated 25 years in Mexico]()
Celebrated 25 years in Mexico
![UL employees at a ribbon-cutting for the new lab]()
Opened new chemical and biological laboratories to test for NFPA 1851, helping protect first responders from extended exposure to chemical contaminants.
![Man using the phone while working from home office]()
Pivoted to digital and remote services to safely support our customers and employees
![Renovated HVACR lab]()
Completed $6 million (USD) renovation of HVACR testing lab in Northbrook, Il.
- July-December
![Celebrated 40 years in China]()
Celebrated 40 years in China
![Celebrated 100 years in Canada]()
Celebrated 100 years in Canada
![Appliances in testing at the expanded facilities]()
Expanded Shanghai CRS facilities and laboratory by an additional 4828 square meters.
Executive Leadership
Our executive team is a committed group of leaders with extensive experience and capabilities. Based around the world, they help guide and lead UL as we advance further into our second century.