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Evolution 2020: London skyline emerging from the mist

2020 Annual Report

Growth and resiliency in a time of change


One of the biggest lessons from 2020 is that there is strength in unity during a time of rapid evolution. Working with our customers, and in collaboration with regulatory authorities, we helped to expedite critical medical and safety solutions to the market, hospitals, temporary care facilities and retailers around the world. We developed digital solutions, such as remote audits, to reduce risk while conducting business. We remained a trusted constant partner to our customers in a world of continuous change.

Our evolution extended beyond the pandemic, to our core values as humans and a company. We continued to refine the ways we support social justice, equity and environmental issues within UL and our communities. We know the year ahead will create new challenges and new successes. As we work together with our customers to advance safety, security and sustainability in a transformed world, we will continue to foster innovation, drive positive change and empower trust — together.



A message from Jennifer Scanlon

CEO and President of UL Inc.

From the very beginning of the pandemic, UL was on the ground helping our customers. I’m so proud of the way we rapidly refocused our operations to meet the needs of our customers.

Read Jenny's message

2020 timeline


Variety of bright red small appliances

Launched small appliance performance testing lab in Research Triangle Park, North Carolina

Woman activating a smart speaker

Launched IoT Center of Excellence to help innovators access India and global markets

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Celebrated 25 years in Mexico

Celebrated 25 years in Mexico


UL employees at a ribbon-cutting for the new lab

Opened new chemical and biological laboratories to test for NFPA 1851, helping protect first responders from extended exposure to chemical contaminants.

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Diagram of two UL employees safely distanced from each other

Released Start Safe Playbook to help combat COVID-19 

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Man using the phone while working from home office

Pivoted to digital and remote services to safely support our customers and employees


Renovated HVACR lab

Completed $6 million (USD) renovation of HVACR testing lab in Northbrook, Il.




Rendering of the new Large Mobility Lab in Ise City, Japan

Opened the Large Mobility Laboratory in Ise City, Japan 

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Canadian flag

Certified as a “Great Place to Work” in Canada

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Communications tower

Opened expanded Silicon Valley 5G Testing Facility

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SPIRE plaque awarded to a Smart Building

Launched the SPIRE™ Smart Building Rating program  

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Front door of the Warsaw office

Significantly expanded Warsaw, Poland laboratory and facilities, our major Consumer Technology laboratory in Europe.

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Fiber Optics testing lab
Launched Fiber Optics Testing and Research Laboratory in Abu Dhabi   

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Photovoltaic panels
Opened new testing facility in India to support growing PV (Solar) industry

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Woman examining data
Joined ISA Global Cybersecurity Alliance 

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Closeup of an electric car battery
Opened Electric Vehicle Battery Testing and Inspection Laboratory in Changzhou, China 

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Celebrated 40 years in China
Celebrated 40 years in China 


Celebrated 100 years in Canada
Celebrated 100 years in Canada


Electric car plugged in at a charging station
Expanded Frankfurt Laboratory to advance electric vehicle charging safety 

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A modern escalator and skylight inside an office building
Launched UL’s Verified Healthy Buildings Program

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Appliances in testing at the expanded facilities

Expanded Shanghai CRS facilities and laboratory by an additional 4828 square meters.





Celebrated 25 years in Mexico
Celebrated 40 years in China
Celebrated 100 years in Canada


126 years of service



Executive Leadership

Our executive team is a committed group of leaders with extensive experience and capabilities. Based around the world, they help guide and lead UL as we advance further into our second century.

Meet our executive leadership team

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