Retail Total Access: Frequently Asked Questions

RTA is a web-based digital platform from UL Solutions that provides retailers with a complete, real-time view of quality assurance (QA) and supply chain performance in one centralized system.  
 

RTA is a purpose-built platform developed in collaboration with customers to unify testing, inspections, audits and analytics into a single, intuitive portal. 

RTA gives you a centralized view of your supply chain and quality programs, helping you improve visibility and make informed decisions. With RTA, you can:  

• Submit and manage testing, inspection and audit requests  
• Track service status in real time  
• Access reports, images and test protocols  
• Manage failures and non-conformances and issue corrective actions  
• View the status of eFiling submissions  
• Conduct technical file reviews  
• Analyze QA data and performance trends  

RTA is a dynamic platform that continues to evolve with new features and enhanced analytics, allowing you to improve visibility and enhance capabilities over time without changing systems.  
 

Yes. RTA supports audit tracking, reporting and failure management across testing, inspections and audits, with expanded functionality delivered in phases. 

Yes. RTA unifies testing, inspections, audits, analytics and user management into one centralized platform, reducing reliance on disconnected tools. 

RTA helps organizations answer key questions such as:  

• Which vendors are performing best?  
• Where are product failures increasing?  
• Which suppliers or regions pose the highest risk?  
• How many shipments are impacted by quality issues?

RTA transforms raw data into insights, enabling trend analysis and informed decision-making across products, suppliers and regions. 

Yes. RTA provides real-time visibility and trend analysis that helps identify risks early and proactively manage quality and compliance issues. 

Yes. RTA has a modular structure, allowing you to activate capabilities based on your current needs and expand over time. 

RTA is designed to support efficient onboarding of suppliers, helping teams quickly connect stakeholders across the supply chain. Simple QR codes make it quick and easy to add suppliers to the platform.

Once a customer profile is active in UL Solutions' master systems, the primary account administrator can be onboarded to RTA within two business days. The administrator can then use the self-service functionality to add users from their company and manage access. 

You can request a personalized walkthrough to explore how RTA can support your business needs by visiting the official page. 

For additional details, contact RCP@ul.com.