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Automotive SPICE and Extensions

intacs认证的SPICE IT服务专家/助理评估师培训

充分了解IT服务SPICE，并助力参与者为评估和优化数字服务管理过程做好准备。

联网汽车正在逐渐转变为移动中的高性能计算机 - 车轮上装有带传感器和执行器的数据中心。这些器件每天会产生大量的数据，由此该行业能够不断为客户提供有吸引力的数字服务。

专业的IT服务管理有助于正确、顺利地开展数字服务，并确认性能是否达到要求 - 这对于保证客户满意度至关重要。

此intacs认证的IT服务SPICE培训为期5天（第5天有可选考试），主要面向助理评估师，培训内容是为参与者多方面剖析IT服务SPICE模型和评估的结构和主题。另外，我们还将介绍如何评估过程并对过程进行综合性评价。  

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Key Takeaways

  • 建立和改进IT服务管理及过程的动机
  • 介绍ISO 330xx和IT服务SPICE模型
  • 通过学生演示，深入探究模型
  • 详细讨论评估模型的过程
  • 详细讨论评估模型的能力级别
  • 介绍文件和数据审查
  • 对指标和过程属性进行评级
  • 介绍采访和文件技术
  • 评估程序概述
  • 组织练习考试以便为认证考试做准备

Target Audience

此培训面向有意向了解IT服务SPICE，并据此改进其公司使用的数字服务管理过程的IT服务管理人员。

Prerequisites

参与者必须在IT服务管理，或者基于软件的汽车电子系统研发项目领域，或该领域的质量保证流程方面，拥有两年相关的全职专业经验。

Examination

此培训的最后会有intacs的IT服务SPICE助理评估师认证考试。此项考试由欧洲认证和资格认证协会(ECQA)组织；我方会代表ECQA收取考试费用。

Further Information

若要获得intacs的助理评估师（IT服务SPICE）认证，参与者必须：

  • 通过考试。
  • 在IT服务管理，或者基于软件的汽车电子系统研发项目领域，或该领域的质量保证流程方面，拥有至少两年相关的全职专业经验。
  • 掌握有关IT服务管理的基础知识或经验，如ITIL（信息技术基础构架库）V4基础知识或ISO 20000-1基础知识（推荐）。

在线培训涉及的相关资料均以数字形式提供。面对面培训涉及的相关资料也以数字形式提供。

Course Dates

Dates 地点 Time Language Status Price
2024/11/11 —
2024/11/15		 Virtual 09:00 AM - 05:00 PM CET English — — —
2025/5/19 —
2025/5/23		 Virtual 09:00 AM - 05:00 PM CET English — — —
2025/10/6 —
2025/10/10		 Virtual 09:00 AM - 05:00 PM CET English €2490 REGISTER
2025/12/8 —
2025/12/12		 Stuttgart, Germany 09:00 AM - 05:00 PM CET German €2790 REGISTER
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地点:Onsite-Training
Date:2/7 -2/10/2024
Time:09:00 AM - 05:00 PM
Language:English (EN)
Examination Fee:$Xx per participant
Online Price:#Xx per participant, plus vat
Services Provided by:UL
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Cancellation Policy

Contractual cancellation right

The registration can be cancelled free of charge 30 days before the training date, after which the following rules apply: 

  • 30 days – 14 days before the start of the training: 50% of the participation fee
  • 14 days or less before the start of the training: 100% of the participation fee
  • This shall not apply when a substitute attendee is named. This is possible until the registration at the beginning of the event.

The relevant cut-off date for the calculation of the cancellation period is the first training day of a bindingly booked training.

The cancellation must be declared in writing and sent by email to the training provider.

Naming substitutes

The participant may, after receiving the registration confirmation, name a substitute in writing prior to the beginning of the seminar.

This change of reservation is free of charge; seminars spanning several days may be transferred only in their entirety, i.e. attended by one substitute.

Date cancellations and date changes

The training provider has the right to change the location of events and/or specify a different date as a substitute. The training provider also reserves the right to cancel dates for organizational reasons (e.g. number of participants too low, illness of the speaker at short notice).

The training provider will notify the participant of the cancellation and of the reason with-out undue delay and will attempt to change the participant's reservation, provided that he agrees to a different date or event location. Otherwise, the full amount of any already paid attendance fee will be refunded in the case of a cancellation; no further claims exist, particularly no refund of travel and/or accommodation cost.

Within UL Solutions we provide a broad portfolio of offerings to many industries. This includes certification, testing, inspection, assessment, verification and consulting services. In order to protect and prevent any conflict of interest, perception of conflict of interest and protection of both our brand and our customers brands, UL Solutions has processes in place to identify and manage any potential conflicts of interest and maintain the impartiality of our conformity assessment services.