- I recently received a communication to update where we should send our payments to UL Solutions. Is this a legitimate communication?
Yes, it is. We recently communicated that we will be using new banking information to accept your payments. All updated banking information was provided in this communication.
Updated banking profiles and bank letters are linked from that original communication and sent from info@insights.ul.com
For additional information please reach us via www.ul.com/contact-us#invoicing or email bankupdate@ul.com.
- Where do I send my payment?
Payment instructions, including banking details and remittance advice mailbox information, are located on all UL Solutions invoices.
For electronic funds transfers (EFT) including ACHs, and wire payments, please follow the remittance details on the invoice and include invoice details with the payment or send the invoice numbers being paid to the remittance advice email address on your invoice.
Please review your invoice to ensure the vendor name and banking details in your Accounts Payable system matches the company name and banking details on the invoice to be paid. To obtain W-9 or W-8BEN documents and update your vendor set up, please contact us at www.UL.com/contact-us#invoicing.
- How can I get a copy of an invoice?
Invoices can be access, viewed, and printed securely at payment.UL.com.
- Invoices for my company are being sent to the wrong person. How do I get this corrected?
The updated contact information can be shared at www.ul.com/contact-us#invoicing, and we will be happy to make the necessary updates.
- What are the payment terms for UL Solutions issued invoices?
UL Solutions payment terms are “Due upon receipt” unless your company has negotiated other terms based on your credit status.
- How do I get a purchase order number on my invoices?
Please contact us at www.ul.com/contact-us#invoicing.
- What is an annual fee and what does it cover?
This fee, assessed on January 31 each year, covers the cost of maintaining a customer’s listing. This includes maintaining UL Solutions database system for UL Certifications (Listings, Recognitions and Classifications, etc.); mailing pertinent and relevant information for customers on a specific category basis; supporting field and office staff that assist with technical questions; printing company information in our product directories; supplementing Standards development; and other areas. This fee is assessed for each customer’s manufacturing location. Multiple and alternate listees are also issued an annual fee invoice to maintain those services.
Invoicing and Billing FAQ
Answers to your UL Solutions billing and invoicing questions