Once product testing is complete, your project engineer will inform you if your product complies with UL’s requirements. For products meeting the requirements, your project engineer will develop a formal report based on the test results. These test results will also be used to develop a Follow-Up Services program and will serve as the basis of a Follow-Up Services Procedure.
The Follow-Up Services Procedure document describes, in detail, the construction of a product tested and found to meet UL’s requirements. UL’s field representatives use this document as their guide when conducting the periodic examinations of UL certified products in the factory.
Before UL’s engineering staff test your product, you must agree to participate in UL’s Follow-Up Services program. You indicate your willingness to participate by signing and returning the Global Services Agreement or other appropriate local agreement. For those new to the Follow-Up Services process, FUStart provides you more detail about UL’s Follow-Up Services program and how to obtain your UL labels.
If, for some reason, your product doesn’t meet UL’s requirements, you will receive a letter from UL describing the specific requirements your product did not meet. If you choose to modify the product and are interested in having it retested, you can contact the UL project engineer who originally tested the product for any necessary retesting or re-examination.
If you have any questions about your test results, the interpretation of a requirement or any UL decision, the UL appeals procedure provides a method for your concerns to be heard by UL management without jeopardizing your relationship with UL. Just contact customer service or our engineering staff for details.
If you have any questions about the submittal process, please contact customer service.
You can also use the online form to start the submittal process now.