## [Supplier Onboarding](/about/supplier-onboarding) ![Hands working, reading and writing on business meeting notes in an office boardroom. Closeup view of corporate executive team doing work. Management group looking through finance data together](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:17ab6bf8-3908-4818-bffd-ed45136bdbfe/as/17ab6bf8-3908-4818-bffd-ed45136bdbfe.webp?&smartcrop=Square&max-quality=90&width=400) # Supplier Onboarding Register with Graphite Connect, our new third-party platform. *play\_arrow* *pause* ## Breadcrumb - [ *keyboard\_arrow\_left* About UL Solutions ](/about) - [ Home ](/) *pen\_size\_1* - [ About UL Solutions ](/about) *pen\_size\_1* - Supplier Onboarding ## How to onboard as a UL Solutions supplier UL Solutions has enhanced its supplier onboarding process by implementing Graphite Connect, our secure, third-party platform for submitting and managing supplier information. This platform maintains data security and compliance by restricting access to supplier information. Only authorized individuals designated by the supplier’s organization can access it, and they are responsible for maintaining accurate and up-to-date commercial information within the platform, which will be integrated into the UL Solutions payment system. Failure to do so may result in payment delays. Please see below for instructions on completing your onboarding via Graphite Connect. ## New suppliers Suppliers will receive an invitation to register **directly from Graphite Connect** (no-reply@graphiteconnect.com), not from UL Solutions. If you do not see this email in your inbox, please check your spam or junk folder. Your email invitation will look like the example to the right. Upon receipt, complete all sections of the registration and submit your information via the platform for review. Once your submission is received, UL Solutions will review your details and notify you once the review is complete. Only approved suppliers will be authorized to transact with UL Solutions. **UL Solutions cannot issue purchase orders or process payments until onboarding has been successfully completed and approved.** #### Existing suppliers If you are an existing UL Solutions supplier already registered with Graphite Connect, please check that your profile information is accurate and up to date. If you have not yet been asked to register, UL Solutions may invite you to complete onboarding through Graphite Connect. This will help confirm that your details are current within our financial systems. UL Solutions will notify you of a forthcoming invitation from Graphite Connect. Next, Graphite Connect will send the invitation. It will arrive **directly from Graphite Connect** (no-reply@graphiteconnect.com), not from UL Solutions. If you do not see this email in your inbox, please check your spam or junk folder. Do not register until you receive that invitation. Your email invitation will look like the example to the right. ![Graphite Connect email example](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:3fd5971e-061d-4f08-9605-cc12e977bcbe/as/3fd5971e-061d-4f08-9605-cc12e977bcbe.webp?&smartcrop=Portrait&max-quality=90&width=400) *Supplier email invite from Graphite Connect* ## FAQs ### How can my business become a supplier for UL Solutions? *add* *remove* Our Global Strategic Sourcing team manages partnerships between UL Solutions and our suppliers. You can reach them on the [supplier portal page](https://www.ul.com/about/supplier-portal). ### Who sends the Graphite Connect invitation? *add* *remove* The invitation will come from Graphite Connect, not from UL Solutions. The email address of the sender is . ### Can I register before receiving an invitation? *add* *remove* No. You will only be able to register after you receive the invitation from Graphite Connect. If you are already registered through Graphite Connect for other customers, UL Solutions will still initiate the connection, and Graphite Connect will issue the invitation. ### What should I do if I did not receive my invitation? *add* *remove* If, after 24 hours, you have not received your invitation to register, please contact your UL Solutions business contact. ### How long does onboarding take? *add* *remove* The process time can vary per supplier. Registration is a straightforward series of steps to create an account, provide your company’s information and complete the required risk assessments. You can speed up the process if you are prepared with your tax information (e.g., your W9) and the information for a secondary user at your company (to verify your banking information and to aid in account recovery). Watch the video below for an overview of the process. ### What information do I need to provide? *add* *remove* Be prepared to provide your company's commercial information (e.g., company name, address, tax information, banking details, contact information, etc.). You will also be asked to answer selected vendor risk assessments (e.g., data privacy) ### Who do I contact for technical support? *add* *remove* Contact Graphite Connect customer support at: US +1.385.484.8741 or UK +44.20.3885.2569 ## Watch now: How-to guide Once you have received an invitation from Graphite Connect to register with UL Solutions, please watch this video that explains how to set up your company profile. ![](https://fast.wistia.com/embed/medias/c1iy5jvqh6/swatch) *play\_circle* Watch Video Watch Video Duration ## Why Graphite Connect? Graphite Connect allows you to manage and update your information accurately and in real time in a digitalized and secure onboarding platform. Explore more Graphite Connect resources here: - [FAQs – Graphite Systems Knowledge Base (zendesk.com)](https://graphite.zendesk.com/hc/en-us/sections/10028335318935-FAQs) - [Benefits of Graphite Connect for Suppliers – Graphite Systems Knowledge Base (zendesk.com)](https://graphite.zendesk.com/hc/en-us/articles/20536689180439-Benefits-of-Graphite-Connect-for-Suppliers) - [Additional Resources for Suppliers – Graphite Systems Knowledge Base (zendesk.com)](https://graphite.zendesk.com/hc/en-us/articles/4407632475543-Additional-Resources-for-Suppliers) ## Supplier portal Learn about our UL Solutions global supplier standards of conduct, cybersecurity requirements and purchase order terms and conditions at our supplier portal page. [ Supplier portal ](/about/supplier-portal) ![Closeup shot of an unrecognisable businessman working on a laptop in an office at night](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:1d0e1850-1d4f-4b06-898d-8dc014469fb2/as/1d0e1850-1d4f-4b06-898d-8dc014469fb2.webp?&smartcrop=Landscape&max-quality=90&width=400) ## Explore more about UL Solutions ![Global communication network on a glowing particle world map.](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b8c9dc04-4600-4039-9af3-77b66aa3dbb5/as/b8c9dc04-4600-4039-9af3-77b66aa3dbb5.webp?&max-quality=90&width=400) ### Locations Local services with global reach: Locate our offices and laboratories in countries worldwide. [ View locations ](/locations) ![Aerial view of crowd connected by lines](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:6d616484-44d4-4fbc-96d6-4b7615a81d09/as/6d616484-44d4-4fbc-96d6-4b7615a81d09.webp?&max-quality=90&width=400) ### Careers We love challenges and encourage pushing boundaries, curiosity and asking tough questions. [ Join our team ](/careers) ![A diverse group works together](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:ddffdc40-91b3-4033-90cd-1caf78b8151a/as/ddffdc40-91b3-4033-90cd-1caf78b8151a.webp?&max-quality=90&width=400) ### Inclusion We focus on creating a welcoming and inclusive culture where all employees are empowered to share their talents, ideas, passion and experiences. [ Learn more ](/about/global-inclusion) ![Residential solar panels on the roof of a house in Washington state, USA. Green environmentally friendly energy. Close up.](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:adf382ed-87ec-4fcd-a818-2d369c49f8fa/as/adf382ed-87ec-4fcd-a818-2d369c49f8fa.webp?&max-quality=90&width=400) ### Corporate sustainability We respect people, empower communities and support the natural environment. [ Learn more ](/about/corporate-sustainability) ![Compass Image](https://delivery-p133222-e1298791.adobeaemcloud.com/adobe/assets/urn:aaid:aem:25677bd4-c889-4cb4-84af-fa1525058a26/as/25677bd4-c889-4cb4-84af-fa1525058a26.webp?&max-quality=90&width=400) ### Ethics and compliance Integrity, honesty, quality and fairness are the foundation of our business practices. [ Learn more ](/about/ethics-and-compliance)