UL Management Systems Solutions
Improvement Through Information

A: Underwriters Laboratories goes beyond traditional management system registration, offering options that provide a deeper evaluation of your company's management system performance relative to best practices and training programs that assist in the development of your employees. UL's three core services include:

• Registration and Certification
• Management Systems Assessment
• Knowledge Solutions

Each offers unique solutions designed to give your business an information advantage and help you realize greater returns on your business improvement efforts. Additionally, each service can be tailored to help your organization more effectively reach its overall business objectives.

A: UL is a uniquely and widely accredited certification body, offering certification solutions, such as ISO 9001:2000, that span a wide range of industries. UL is accredited in most standard industry codes (SIC) and is ranked in the top tier of the automotive and telecommunications industries. Additionally, UL provides solutions on a global scale — with highly experienced professionals on staff in virtually every corner of the world.

A:

• ISO 9001:2000 for quality management systems
• ISO 14001 for environmental management systems
• ISO/TS16949 for quality management systems in the automotive industry
• AS9100 for quality management systems in the aerospace industry
• TL 9000 for quality management systems in the telecommunications industry
• OHSAS 18001 for occupational health and safety management systems
• ISO 13485 for quality management systems in the medical device industry
• SA8000 for social accountability management systems
• RC 14001 for responsible care in the chemical industry
• ISO 27000 for IT security management systems
• ISO 20000 for IT service management systems
• QC 080000 IECQ HSPM for hazardous substance process management systems

A: UL has unparalleled expertise in conducting assessments to verify that your company's management system is efficient, effective and continuously improving. We give you the capability to measure your operating performance against proven, national and international best practices. UL goes beyond a binary evaluation of your business, while looking to uncover risks and improvement opportunities.

UL's comprehensive audit format consists of pre-assessment meetings, preliminary assessments to identify management strengths and weaknesses, registration assessments, and continuous follow-up assessments.

During our evaluation, we will not only assess your company processes, we will also assess the alignment of key stakeholders impacting your overall company success. This evaluation will include your employees and, potentially, your customers and suppliers as well.

A: Our approach to management systems audits is supported by our exclusive UL ClearView program. UL ClearView uses Web-based assessments together with on-site audits to gather, collate and report information, while involving key stakeholders in the assessment process.

UL ClearView's methodology assesses "real world" effectiveness, focusing on the behaviors and experiences that affect business performance. Involving people both inside and outside your organization, UL ClearView allows you to benchmark multiple sites, departments and people simultaneously.

A:

• Pre-audit gap analysis
• Identify conformance issues with international standards, such a ISO 9001:2000 and many, many others
• Internal audits
• Monitor post-audit improvement plans

A:

• Identify high-potential improvement opportunities
• Identify key business risks
• Identify and assess behaviors affecting management system performance
• Minimize cost and interruptions from current assessment activities
• Report audit findings against business objectives or performance drivers

A: Ours is a comprehensive array of training courses designed to assist in the development of business professionals on a global scale. Courses include custom and public workshops, as well as personal certification programs and online courses taught by some of the most experienced professionals in the industry.

The UL curriculum can help your company achieve global consistency based on proven best practices. And UL has been training lead assessors longer than any other training organization in the world.

A: Courses currently include, but are not limited to:

• Basic Statistical Methods
• Concepts of Control Charts
• Data Collection
• Design of Experiments
• Internal Auditing
• ISO 9001:2000 Executive Overview
• Measurement Systems Analysis
• Process Capability
• Regression Analysis

Training groups include:

• Internal Auditor Training (ISO 9001:2000, ISO 14001, ISO/TS 16949, etc.)
• Standard Executive Overview
• Quality Tools (SPC, MSA, APQP, FMEA, etc.)
• Problem-Solving Tools (DOE, Six Sigma, etc.)
• Business Process Tools (Process Mapping, etc.)

A: By working with UL, you have aligned your management systems improvement efforts with one of the most trusted and widely recognized companies in the world. UL has been a leading conformity assessment body for well over 100 years. And UL has more than 20 years in management systems evaluations.

A: UL assessors have expertise in more than 125 industries, which means each assessor is selected based on your industry's unique needs. UL assessors have a minimum of eight to 10 years in their specific disciplines. And many are RABQSA, ASQ, IRCA and JRCA certified to conduct system assessments.

With more than 350 assessors around the globe, UL is able to provide you with unparalleled resources that are as close as possible to your facility.

A: Call our Customer Service line: +1-877-ULHELPS (854-3577), or e-mail us at cec@us.ul.com.