Manufacturers
UL's Certification Service requires Applicants to promptly notify UL when any of the following events occur with respect to a UL certified product:
- A governmental agency such as the U.S. Consumer Product Safety Commission is notified of a potential field problem with the product;
- The product fails to comply with UL's safety certification requirements;
- The Applicant becomes aware that the product could create a substantial hazard to users.
Applicants are required to keep records of all concerns relating to a product's compliance with UL requirements and to make available to UL all documents, test results and other information related to such concerns.
Applicants must also take appropriate action to respond to such concerns and cooperate with and assist UL in connection with the investigation and subsequent actions, if any, concerning affected products.
