UL@Anytime Technical Support
We are ready to assist you at any time!
UL@Anytime provides access to UL’s certification experts, available across the globe 24 hours a day (excluding holidays and weekends) to answer to your technical questions.
Why UL@Anytime?
- Timeliness: Gain an immediate access to UL’s technical team members with just one call away.
- Borderless: The call system operates globally in order to facilitate your worldwide business needs.
- Customer Friendly: UL@Anytime is flexible and direct, without any charges from UL.
Get direct connection with UL’s technical team now by calling the following numbers based on your region:
Asia tel. +852-2276-9150
Europe tel. +49-694898-10500
North America tel. +1-847-664-1900
*For the pilot phase, calls are conducted in English, on Monday-Friday and available for high-tech customers.
Areas covered are:
- UL 101, fundamentals, policies, requirements and terminology related to UL services
- Components 101: fundamentals about component requirements, policies and terminology related to components
- UL certification process for the United States and Canada
- Variation Notice (VN’s): fundamentals about the process and follow-up inspection requirements, Variation Notice status (limited)
- Project Status (limited): sample status (receipt, location, disposal), test status (started, in progress, inactive/stopped, completed)
- CB Scheme: General requirements and other conformity marks provided as part of Global Market Access offer - excluding detailed questions about other marks requirements
- Navigating through ul.com web site and UL databases
- Data Acceptance Program (DAP): General information and supporting documentation for and Manufacturer Test Laboratories (MTL)
For details, simply call our numbers or email us at ULAnytime@ul.com.
Download Sell Sheet and Calling Reference Card.
Frequently Asked Questions
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1. We have chosen an alternate plastic material for our product enclosure. Can I contact the “UL@Anytime” to check parameters of the material?
A: Yes. We can help finding and verifying technical information available in the database for UL Certified Products.
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2. FUS inspection in our factory has been just completed and Variation Notice has been issued. Can we quickly solve it through the “UL@Anytime”?
A: Currently, we cannot resolve Variation Notices through the “UL@Anytime”. However, we can assist in explaining relevant requirements for quick resolution.
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3. Our factory manager in China would like to use the “UL@Anytime” but cannot speak English. Is it possible to contact UL in local language?
A: The “UL@Anytime” is established to support our customers globally. And the language for the pilot phase is English only, for now.
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4. I need quick advice for minor issue related to my product being developed for Hazardous Location. Can I contact the “UL@Anytime” for help?
A: Currently, in our pilot phase, the “UL@Anytime” is primarily for customers from the high-tech industry only. We might extend it in the future.
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5. I am not sure how to understand/interpret a requirement from UL 60950-1. Can the “UL@Anytime” help?
A: Our staff can assist in contacting one of UL’s engineers who can provide technical expertise in UL 60950-1.
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6. We need immediately to replace a transformer in our power supply. Can we get faster approval through the “UL@Anytime”?
A: The “UL@Anytime” is for technical advice and does not replace the current certification process. You may contact UL Sales representative or open a project through the MyHome account for your urgent project request.
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7. Which kinds of the high-tech customers are covered in the pilot phase?
A: In the pilot phase, manufacturers from the following segments will be covered, they are:
- Batteries and Power Supply
- Components
- Computers and Peripherals
- Consumer Electronics
- Printed Wiring Boards
- Telecommunications Equipment
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8: Is there any charges involved for the “UL@Anytime” service?
A: There will be no charge from UL. However, you may need to bear any applicable charges from your telephone network carrier.
