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Accounting and billing FAQ

• Where do I send payment for services?

  Checks made payable to UL should be sent to UL's lockbox account at The Northern Trust Bank in Chicago. The address is:

  UL Inc.
  P.O. Box 75330
  Chicago, IL 60675-5330.

  Payment instructions are located on all UL invoices for the convenience of our customers. Please indicate the invoice number(s) being paid and customer account number on check.

  * If you wish to overnight or Fedex your payment, please contact your Customer Service Professional at 1-877-UL-HELPS (1-877-854-3577).

• Can I pay my invoices locally?

  Use the following grid for additional information on how to pay your UL invoices locally organized by the UL contracting entity. Please refer to your appropriate section below for the payment information.

  Note: Please reference the invoice number of project ID to assure proper credit for payment received.

  For electronic remittance, please send an email to Nbkcashapplication@us.ul.com.

  How to pay your UL invoice when your contract is with the following UL entity:

  • See Section A: Payment instructions for Underwriters Laboratories Inc.
  • See Section B: Payment instructions for UL International Services B.V.
  • See Section C: Payment instructions for UL do Brazil Ltda.
  • See Section D: Payment instruction for UL do Brazil Certificacoes.
  • See Section E: Payment instructions for UL DEMKO.
  • See Section F: Payment instructions for UL India Private Ltd.
  • See Section G: Payment instructions for Underwriters Laboratories of Canada Inc.
  • See Section H: Payment instructions for ULC Standards.

  Country

  Section A - Underwriters Laboratories Inc.

  For Wire Transfers	For Checks
  Payments in USD
  The Northern Trust Company 50 South LaSalle Street Chicago, IL 60675 United States Account Name: Underwriters Laboratories Inc. Account #: 413860 ABA #: 071000152 SWIFT Code: CNORUS44 -OR- JPMorgan Chase Bank, N.A., Tokyo Tokyo Building 7-3, Marunouchi 2-chome Chiyoda-Ku, Tokyo 100-6432 Japan Account Name: Underwriters Laboratories Inc. Account #: 0110550910 Swift Code: CHASJPJT	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. P.O.Box 75330 Chicago, IL 60675-5330 United States Checks sent via Courier: Northern Trust Bank / Underwriters Laboratories Inc. 350 N. Orleans Suite 75330 Receipt and Dispatch 8th Floor Chicago, IL 60654 United States   For ACH: Advice Option: CTX Bank Name: Northern Trust Bank 50 South LaSalle Street Chicago, IL  60675 Routing Number: 071000152
  Payments in Japanese Yen
  JPMorgan Chase Bank, N.A., Tokyo Tokyo Building 7-3, Marunouchi 2-chome Chiyoda-Ku, Tokyo 100-6432 Japan Account Name: Underwriters Laboratories Inc. Account #: 0110454105 Swift Code: CHASJPJT	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. P.O.Box 75330 Chicago, IL 60675-5330 United States
  Payments in HKD
  JPMorgan Chase Bank, N.A., Hong Kong 18/F., JPMorgan Tower 138 Shatin Rural Committee Road, Shatin, New Territories, Hong Kong Swift Code: CHASHKHH Account Name: Underwriters Laboratories Inc. Account #: 6839271035	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. c/o UL International Limited 18 Floor Delta House 3 On Yiu Street, Shatin, New Territories, Hong Kong
  Payments in SGD
  JPMorgan Chase Bank, N.A., Singapore Branch 168 Robinson Road, Capital Tower, Singapore 068912 Singapore Swift Code: CHASSGSG Account Name: Underwriters Laboratories Inc. Account #: 8830006629	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. c/o UL International Services Ltd 1 Maritime Square, #11-03/03A Harbourfront Centre Singapore 099253
  Payments in Korean Won
  Korean Exchange Bank (KEB) 679-4 Yeoksam-Dong Kangnam-gu Seoul, Korea SWIFT Code: KOEXKRSE Account name: Underwriters Laboratories Inc. Account #: 061-13-43012-3	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. c/o UL Korea Ltd. 33rd Fl. Gangnam Finance Center 737 Yeoksam-dong, Kangnam-gu Seoul 134-984 Korea
  Payments in Euro
  JP Morgan Chase Bank Amsterdam Strawingskylaan 3035 Atrium Building, Floor 1 1077 ZX, Amsterdam The Netherlands Account Number: 209971703 IBAN: NL49CHAS0209971703 SWIFT Code: CHASNL2X	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. P.O. Box 5262 6802 EG Arnhem The Netherlands
  Payments in GBP
  JP Morgan Chase Bank NA, London 125 London Wall, EC2Y 5AJ United Kingdom Account Name: Underwriters Laboratories Inc.                            Account Number: 40401001 Sort Code: 60-92-42 SWIFT Code: CHASGB2L IBAN: GB29CHAS60924240401001	Make checks payable to: Underwriters Laboratories Inc. Send checks to: Underwriters Laboratories Inc. P.O. Box 5262 6802 EG Arnhem The Netherlands

  Section B - UL International Services B.V.

  For Wire Transfers	For Checks
  Payments in USD
  JP Morgan Chase Bank NA 270 Park Avenue New York, NY 10017-2014 Account Name: UL International Services BV Account #: 837503994 ABA #: 021000021	Make checks payable to: UL International Services B.V. Send checks to: UL International Services B.V. Delta 1B, Building L'Aimant Business Park Ijsseloord 2 6825 ML Arnhem The Netherlands
  Payments in NZD
  High Value: ANZ Wellington, New Zealand SWIFT Code: ANZBNZ22 Account Name: JP Morgan New Zealand For further credit: UL International Services BV For further credit: 017000410              Low Value Direct Credit: ANZ Wellington, New Zealand BSB:  01-1836 Sub-Account:  0000013-00 Sub-Account Name:  JPM/UL Intl Services BV	Make checks payable to: UL International Services B.V. Send checks to: UL International Services B.V. c/o UL International New Zealand Ltd. 10 Vanadium Place, Middleton Christchurch 8024 New Zealand
  Payments in AUD
  JP Morgan Chase Bank, NA Level 35, 259 George Street Sydney, NSW 2000, Australia Account Name: UL International Services BV Account Number: 010056411 BSB:  212 200 SWIFT Code: CHASAU2XXXX	Make checks payable to: UL International Services B.V. Send checks to: UL International Services B.V. c/o UL International New Zealand Ltd. 10 Vanadium Place, Middleton Christchurch 8024 New Zealand

  Section C - UL do Brasil Ltda

  For Wire Transfers	For Checks
  Payments in Brazilian Reals
  Banco Real ABN AMRO S.A. Bank 356, Agency 1251 Sao Paulo, Brazil SWIFT Code: ABNABRSP Account name: UL do Brasil Ltda Account #: 6010036	Make checks payable to: UL do Brasil Ltda Send checks to: UL do Brasil Ltda Rua Fidencio Ramos 195-5 Andar Vila Olimpia, Sao Paulo/SP CEP 04551-010 Brazil

  Section D - UL do Brasil Certificacoes

  For Wire Transfers	For Checks
  Payments in Brazilian Reals
  Banco Real ABN AMRO S.A. Bank 356, Agency 1251 Sao Paulo, Brazil SWIFT Code: ABNABRSP Account name: UL do Brasil Certificacoes Account #: 5009994	Make checks payable to: UL do Brasil Certificacoes Send checks to: UL do Brasil Certificacoes Rua Fidencio Ramos 195-5 Andar Vila Olimpia, Sao Paulo/SP CEP 04551-010 Brazil

  Section E - UL DEMKO

  For Wire Transfers	For Checks
  Payments in Euro
  Danske Bank Herlev Afdeling Herlev Torv 17 Herlev 2730 SWIFT Code: DABADKKK Account name: UL International DEMKO A/S Account #: 4420039166 SORT: 4420 IBAN: DK4230004420039166	Make checks payable to: UL International DEMKO A/S Send checks to: UL International DEMKO A/S P.O. Box 514 Lyskaer 8 DK-2730 Herlev Denmark
  Payments in USD
  Danske Bank Herlev Afdeling Herlev Torv 17 Herlev 2730 SWIFT Code: DABADKKK Account name: UL International DEMKO A/S Account #: 4420009526 SORT: 4420 IBAN: DK7230004420009526	Make checks payable to: UL International DEMKO A/S Send checks to: UL International DEMKO A/S P.O. Box 514 Lyskaer 8 DK-2730 Herlev Denmark

  Section F - UL India Private Ltd

  For Wire Transfers	For Checks
  Payments in Indian Rupee
  Standard Chartered Bank Bangalore Branch Raheja Towers 26, M.G. Road Bangalore 560 001 India SWIFT Code: SCBLINBB Account name: UL India Private Limited Account #: 45605039292	Make checks payable to: UL India Private Limited Send checks to: UL India Private Limited (An Affiliate of Underwriters Laboratories Inc.) Kalyani Platina, 3rd Floor, Block 1 No 24, EPIP Zone, Phase II Whitefield, Bangalore 560066 India

  Section G - Underwriters Laboratories of Canada Inc.

  For Wire Transfers	For Checks
  Payments in CAD
  Intermediary Bank: Royal Bank of Canada, Toronto Swift Code: ROYCCAT2 Account #:07172-100-012-4 For further credit: JP Morgan Chase Bank, N.A. Toronto Branch 200 Bay Street, South Tower Suite 1800 Toronto, Ontario M5J 2J2 Swift Code: CHASCATTCTS Account name: Underwriters Laboratories of Canada Inc. Account No. 4678457101	Make checks payable to: Underwriters Laboratories of Canada Inc. Send checks to: Underwriters Laboratories of Canada Inc. P.O. Box 15146 Station A Toronto, Ontario M5W 1C1 Lockbox #15146 Canada For ACH: JP Morgan Chase Bank, N.A. Toronto Branch Transit No. 00012 - Bank No. 270 Account name: Underwriters Laboratories of Canada Inc. Account No. 4678457101
  Payments in USD
  Intermediary Bank: JP Morgan Chase Bank N.A, New York Swift Code: CHASUS33 ABA Number: 021000021 Account No. 004045701 For further credit: JP Morgan Chase Bank, N.A. Toronto Branch 200 Bay Street, South Tower Suite 1800 Toronto, Ontario M5J 2J2 Account name: Underwriters Laboratories of Canada Inc. Account No. 4678457210	Make checks payable to: Underwriters Laboratories of Canada Inc. Send checks to: Underwriters Laboratories of Canada Inc. P.O. Box 15146 Station A Toronto, Ontario M5W 1C1 Lockbox #15146 Canada For ACH: JP Morgan Chase Bank, N.A. Toronto Branch Transit No. 00012 - Bank No. 270 Account name: Underwriters Laboratories of Canada Inc. Account No. 4678457210

  Section H - ULC Standards

  For Wire Transfers	For Checks
  Payments in CAD
  Intermediary Bank: Royal Bank of Canada, Toronto SWIFT:  ROYCCAT2 Account #: 07172-100-012-4 For further credit: JP Morgan Chase Bank, N.A. Toronto Branch 200 Bay Street, South Tower Suite 1800 Toronto, Ontario M5J2J2 Account Name: ULC Standards Account #: 4678669101	Make checks payable to: ULC Standards Send checks to: ULC Standards PO Box 15155, Station A M5W 1C1 Lockbox #: 15155 For ACH: JP Morgan Chase Bank, N.A., Toronto Branch Transit # 00012 - Bank # 270 Account Name: ULC Standards Account #:  4678669101

• Who handles my account?

  Accounting operations are currently centralized at UL's corporate headquarters in Northbrook, IL. Within the Accounting Department, accounts are divided into Global Operations and U.S. Operations.

• How is the amount of the preliminary deposit determined?

  This amount is based on your UL credit status and the established project price.

• Do I have to pay a preliminary deposit each time I initiate an investigation?

  We have programs that allow flexibility in preliminary deposits for returning customers. Contact your project engineer for more information.

• How can I get a copy of an invoice?

  If there is no name referenced on the invoice and you do not know who at your company worked with UL on this particular project, contact a Northbrook Accounting Client Service representative at +01-847-272-8800, ext. 43100, or fax your request to +01-847-509-6354.

• Whom can I contact for assistance with e-invoice?

  Customers using e-invoice can contact us worldwide at e-invoice@us.ul.com or via telephone at +1.847.664.2222.

• Invoices for my company are being sent to the wrong person. How do I get this corrected?

  Send your request to our Customer Experience Center at CEC@us.ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a friendly customer service professional.

• Have you received my completed new work application and/or preliminary deposit?

  Contact your UL project engineer regarding the receipt of the application.

• What are the payment terms for UL issued invoices?

  The terms are payable upon receipt.

• How do I obtain preferred credit status?

  To receive this status, fax Pam B. Lind of UL's Global Credit Department at +1-847-313-3439, or e-mail her at: Pamela.B.Lind@us.ul.com. Please include the following in your fax or e-mail request:

  • UL subscriber #
  • Contact person of requesting company
  • Title of contact person
  • Phone of contact person
  • Fax of contact person
  • Proof of name change or ownership change, if applicable

  After an analysis of your Dun & Bradstreet rating and payment history with UL, you will be notified whether or not you are approved. If you are approved, the appropriate contracts will be forwarded to you for your signature. The credit analysis process usually takes 48 hours to complete. Your return of the signed agreement establishes preferred credit.

• How do I get credit check status removed and begin new projects?

  To begin this process, please contact UL's Accounting Department via phone at +01-847-272-8800, ext. 43100 or fax at: +01-847-509-6354.

• Why is the new work invoice more than the project price?

  This is probably due to the reimbursable/ out-of-pocket expenses not included in the project price. These costs cannot be calculated until the project is completed.

• What are reimbursable expenses?

  Reimbursable expenses are the out-of-pocket expenses UL incurs during the project investigation. These may include materials, supplies, travel expenses, etc.

• How do I get a purchase order number on my invoices?

  Send a written request with a copy of your purchase order to Customer Experience Center at CEC@us.ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a friendly Customer Service Professional. Your purchase order number will be entered into the billing instructions for your company, so that future invoices will include the purchase order number. Changes or updates should also be handled this way.

• What is the model number of the product covered by this file or invoice?

  This should be located on your invoice. If not, check with your UL project handler or Customer Service Professional at the office you work with.

• I received a follow-up services (FUS) invoice for a dropped manufacturing location. How can I get this charge taken off my bill?

  All requests for factory or file withdrawals must be made in writing by the Applicant of the file. In order for adjustments to be made to the Annual Maintenance Fee (AMF), the request for withdrawal must be made prior to March 15 of the year found on the Invoice in question. Invoices covering the AMF are generated January 31 of each year and mailed to all UL Customers immediately thereafter.

  If an inspection has been conducted at a manufacturing location prior to UL being notified, the inspection charge remains valid. A letter requesting withdrawal should be submitted as soon as possible in order to avoid future inspections at that particular location.

• How do I obtain a copy of the inspection report to support this FUS invoice?

  A signed copy of the inspection report is provided to the manufacturing representative at your manufacturing location at the time of the inspection. If you cannot locate it, please contact the Customer Experience Center at CEC@us.ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a friendly Customer Service Professional.

• What is a graduated annual maintenance fee and what does it cover?

  This fee, assessed on January 31 each year, covers the cost of maintaining a client's listing. It covers costs such as: maintaining UL's database system for UL Listings, Recognitions and Classifications; mailing pertinent and relevant information for clients on a specific category basis; supporting field and office staff that assist with technical questions; printing company information in our product directories; supplementing Standards development; and other areas. This fee is assessed to each client's manufacturing location. The amount of the fee is based on the number of UL files at each manufacturing location.