Accounting/Billing
Q: Where do I send payment for services?
Q: Are there accounts in Asia for UL's Asian customers to send payment?
Q: Who handles my account?
Q: How is the amount of the preliminary deposit determined?
Q: Do I have to pay a preliminary deposit each time I initiate an investigation?
Q: How can I get a copy of an invoice?
Q: Who initiated the service referenced on this invoice?
Q: Invoices for my company are being sent to the wrong person. How do I get this corrected?
Q: Have you received my completed New Work application and/or preliminary deposit?
Q: What are the payment terms for UL issued invoices?
Q: How do I obtain preferred credit status?
Q: How do I get credit check status removed and begin new projects?
Q: Why is the New Work Invoice more than the cost limit?
Q: What are reimbursable expenses?
Q: How do I get a purchase order number on my invoices?
Q: What is the model number of the product covered by this file/invoice?
Follow-Up Service Invoices
Q: I received a Follow-Up Services (FUS) invoice for a dropped manufacturing location. How can I get this charge taken off my bill?
Q: How do I obtain a copy of the inspection report to support this FUS invoice?
Q: What is a graduated annual maintenance fee and what does it cover?
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