Payment instructions including banking details and remittance advice mailbox information are located on all UL invoices.

  • Check payments – please list the invoice numbers being paid on the remittance stub
  • Electronic Funds Transfers including ACH’s, IBAN’s, Wires, Online Bill Payments and Credit Card Payments – please send the invoice numbers being paid to the remittance advice mailbox on your invoice

It is very important to review your invoice to ensure the vendor name and banking details in your A/P system matches the company name and banking details on the invoice to be paid. To obtain W-9 or W-8BEN documents and update your Vendor set up, please contact the Customer Experience Center at CEC@ul.com or, for North America customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a Customer Service Professional.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

This amount is based on your UL credit status and the established project price.

We have programs that allow flexibility in preliminary deposits for returning customers. Contact your sales representative for more information.

Send your request to our Customer Experience Center at CEC@ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a Customer Service Professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

The new invoices were launched on August 1, 2016. Click here for a visual guide.

To enable greater flexibility, we (UL) have taken steps to increase the length of the Sample Tag number and allow for future expansions. You may notice the tag number on your invoice with a number of zero’s in front (i.e. F000123456), these leading zero’s do not affect your Samples, but allow us to expand the tag number into the future.

UL is in the process of upgrading its online customer E-Business Suite, moving from “e-Invoice” to a new Oracle system called “iReceivables.” Customers using iReceivables can contact us worldwide at iReceivables@ul.com.

We have created this iReceivables guide to help you through that process. Click here.

Send your request to our Customer Experience Center at CEC@ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a Customer Service Professional. Customers located outside of North America, please click here to locate the appropriate regional contacts.

Contact your Sales Representative for assistance.

Generally, the terms are payable upon receipt unless your company has negotiated other terms commensurate with your credit status.

This is primarily due to travel expenses, materials/supply charges and/or shipping expenses that can only be determined after the project is completed. These charges were not included as part of the originally quoted price.

Contact the Customer Experience Center at CEC@ul.com or, for North America customers, call 1-877-UL-HELPS (1-877-854-3577) to speak with a Customer Service Professional. Your purchase order number will be entered into the billing instructions for your company, so that future invoices will include the purchase order number. Changes or updates should also be handled this way.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

A copy of the inspection report is provided to the manufacturing representative at your manufacturing location at the time of the inspection. If you cannot locate it, please contact the Customer Experience Center at CEC@ul.com or call 1-877-UL-HELPS (1-877-854-3577) to speak with a Customer Service Professional.

Customers located outside of North America, please click here to locate the appropriate regional contacts.

This fee, assessed on January 31 each year, covers the cost of maintaining a client’s listing. It covers costs such as: maintaining UL’s database system for UL Listings, Recognitions and Classifications; mailing pertinent and relevant information for clients on a specific category basis; supporting field and office staff that assist with technical questions; printing company information in our product directories; supplementing Standards development; and other areas. This fee is assessed for each client’s manufacturing location. Multiple and Alternate Listees are also issues an Annual Fee invoice to maintain those services.

The different charges are based on the complexity of the product and the global average time it takes to perform an inspection for specific product types.