UL helps Infosys BPO complete assessment for TR19:2005 business continuity management

In July 2006, UL completed the TR19:2005 business continuity management (BCM) assessment for Infosys BPO Limited, the business process outsourcing subsidiary of Infosys. This is the first independent third-party BCM assessment and certification of an organization against TR 19:2005.

“There is a growing realization that organizational resilience in the event of a disaster or untoward incident is an essential success factor in a competitive landscape. This is driving increased interests in the field of business continuity management,” said John Schmidt, vice president and chief development officer, UL.

“We, in UL have been impressed by the meticulous details that Infosys BPO has gone into to put in place a BCM framework in line with TR19:2005,” he added.

TR19:2005 is a technical reference on BCM published by SPRING (Standards, Productivity and Innovation Board), Singapore. BCM is the process of identifying potential incidents that threaten an organization, formulating and implementing viable continuity strategies, and the development of plans to ensure continuity of operation. It covers a broad spectrum of business and management disciplines, including risk management, disaster recovery and crisis management.

“The business environment today is vulnerable to sudden changes. Certification to the TR19:2005 BCM standard is one more step in assuring our customers of our ability to deliver high-quality predictable services,” said K.V. Rama Mohan, Business Transformation Group Head, Infosys BPO Limited.

The assessment was conducted in June 2006 and covered Infosys BPO locations at Bangalore and Pune in India as well as Brno in the Czech Republic.